In Japanese, ‘KAI’ symbolises the restoration and recovery that mothers need most after giving birth. In Chinese, “凯” represents triumph, as child birthing is one of the most victorious moments in a lifetime. KAI embraces ‘omotenashi’, the Japanese concept of genuine, wholehearted hospitality; paying attention to the smallest of details and anticipating every need of the guest to deliver an unforgettable experience, and having a guest-oriented, personalised approach that tailors arrangements to the needs and preferences of each mother and baby.